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Office Depot has a site with lists of items on their front page.
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ShopRMall.com Shopper Reviews for Office Depot
I have been a loyal Viking ,and Office Depot customer for a decade ;needless to say I have always found the service ,and product selection second to none . - W G
I realy dont do too much shopping online but I get all my office supplies here - larry
Office Depot, Inc. Founded in 1986, is the world's largest seller of office products and an industry leader in every distribution channel, including stores, direct mail, contract delivery, the Internet and business-to-business electronic commerce.
They're committed to making Office Depot a more compelling place to shop by creating the best values for their customers with contract pricing, a satisfaction guarantee, fanatical customer service, and innovative solutions for your business
Office Depot To Revamp Call Centers
By MARC L. SONGINI
NOV 13, 2000
Facing a dismal fourth quarter, Office Depot Inc. is moving to consolidate and improve its call centers - an initiative that's slated to include a $22 million investment in new technology.
The office products supplier last week announced that the sales performance of its North American retail division "continued to trend downward." Office Depot CEO Bruce Nelson said the company will also consolidate 24 call centers into seven and upgrade its customer service organization. But an Office Depot spokeswoman said the two announcements aren't related.
CRM Overhaul Also Planned
Nelson blamed Office Depot's poor performance on weak sales of desktops and other computer-related equipment, as well as on higher warehouse costs.
The Delray Beach, Fla.-based company also plans a $28 million retooling of its customer relationship management infrastructure, Nelson said. Office Depot will invest $22 million in a computer telephony system that it said will improve call center efficiency without raising the cost of operations.
Munich, Germany-based Siemens AG's Information and Communications Networks will handle the systems integration work involved in the project. When completed, the system will combine telephone, e-mail and Web site data into one centrally accessible call center. Currently, Office Depot's users can get service through several call centers built on a mixed IBM AS/400 and mainframe environment.
The existing browser-based user interface will be retained to access customer data, said Ken Jackowitz, vice president of business systems at Office Depot. The company also plans to use a cobrowsing capability that will allow personnel to take over a Web customer's session and direct him to appropriate locations on the Office Depot Web site for assistance.
The migration is scheduled to start in March and is due to be completed in August
